Frequently asked questions
Answers about using AlloScribe, accuracy, your data, billing, and setting it up for a team. If yours is not here, email hello@alloscribe.com.
Getting started
What does AlloScribe do?
You dictate, and AlloScribe returns a structured report: transcribed, organised into your template or a clean structure, in British English. You review it, edit it like a document, then export it or send it to your RIS or EMR.
Who is it for?
Radiologists and sonographers are where it is strongest, with 98 radiology templates built in. Any clinician who writes letters or notes can use free dictation, summaries and their own templates.
What do I need to use it?
A recent browser (Chrome, Edge, Safari or Firefox) and a microphone. A headset or a USB dictation microphone works well, and so does the microphone on your laptop or phone. There is nothing to install.
How long can a recording be, and how fast is the report?
Up to 120 minutes per recording. A typical dictation of a minute or two comes back in well under a minute; a six-minute dictation of several reports took under a minute in our testing.
How much does it cost?
AlloScribe uses credits, and new accounts start with free credits so you can try it on real work. Organisations can share credits across a team. Contact us for practice and NHS arrangements.
Are there desktop or mobile apps?
AlloScribe runs in your browser on a computer or a phone, so you do not need to install anything. It is also built as desktop and mobile apps and as a Chrome extension. Contact us if you would like to use one of those.
Accuracy and clinical safety
How accurate is it?
Transcription uses specialty vocabulary for your field, and the result is checked so measurements and values match what you said. Words the system could not hear clearly are marked in the text for you to check. You should always read the report before signing it.
Can it make things up?
It is built not to. It will not add findings, an impression or a plan you did not dictate, and sections you did not mention are left as your template has them. If a recording contains no usable speech, you are told so rather than given a note.
Does it understand UK accents and spelling?
Yes. Output is in British English (oedema, haemorrhage, visualised) with metric units, and the live captions use UK English.
Is AlloScribe a medical device?
No. It records, transcribes and structures what you dictate for you to review. It does not interpret images, suggest diagnoses or act on its own, which keeps it outside the medical device definition in the MHRA's 2026 guidance on ambient voice technology.
Who is responsible for the final report?
You are. AlloScribe produces a draft; nothing is sent or exported as final until you have reviewed it.
What does [unclear] mean in my report?
It marks a word the system could not hear clearly. Rather than guess, AlloScribe flags it so you can listen back and correct the text before you sign.
Are measurements and values checked?
Yes. Values and measurements in the report are checked against the transcript of what you said, so the numbers in the draft match your dictation. You should still check them before signing.
Recording and reliability
What if the page reloads, the tab closes or the battery dies?
Your recording is saved to your device every second while you speak. When you open AlloScribe again you can listen to it, carry on recording, keep it in Drafts or discard it.
What if my internet drops while it is processing?
The recording stays safe in Drafts with a clear reason, and it is processed automatically when the connection returns. You can also retry it yourself. You are not charged twice for a retry.
What if my microphone is muted or not picking up?
You are warned within a few seconds that no sound is reaching the microphone. After a long silence the recording pauses itself, and a recording with no speech is flagged before you spend credits on it.
Can I record a video or phone consultation?
In Chrome or Edge on a computer you can include the call's sound alongside your microphone. Follow your organisation's policy on telling patients and recording consultations.
Can I pause, or type instead of speaking?
Yes to both. Pause and resume at any time while recording, or type and paste a note directly and save it like any other report.
Can I see my words while I speak?
Yes. Live captions show what you are saying as you record, in UK English. They are for display only and are not stored. The report itself is made from the full recording once you stop.
Templates and output
Can I use my own templates?
Yes. Build templates in the app, paste in the ones you already use, or import template files. You can export your templates to share with colleagues.
Can I change just one part of a report?
Yes. Choose "Change or add parts, keep the rest" and dictate only what is new, such as a revised measurement. Everything else stays exactly as it was.
How do I get the report out?
Export a PDF on your letterhead with your signature block, a plain PDF or a Word document; copy it with formatting into any system; or send it to your RIS or EMR.
Is there a summary option?
Yes. Generate a short clinical summary of any report. The report itself is not changed, and you are told if the report has been edited since the summary was made.
Which templates are built in?
98 radiology templates: 26 CT, 25 X-ray, 19 MRI, 10 Doppler, 9 fluoroscopy, 8 ultrasound and 1 mammography. You can add your own alongside them.
What are the ways to write up a recording?
There are five: Freestyle, Full template, Segment edit (change or add parts, keep the rest), Summary and Fill form. You choose after you stop recording, and the recording is already saved on your device before you choose.
Privacy and data
Where are my reports stored?
On your device. Your history and drafts live in your browser or app, not on our servers. On a shared computer each user's recordings are kept separate.
What happens to the audio?
It is sent over an encrypted connection, held on our systems only while it is transcribed, and then deleted. Our transcription providers handle it under data processing terms; see the Security page for how long they may keep it.
Do you use my dictations to train AI?
No. We do not use your recordings or reports to train AI models.
Which companies process the audio?
Transcription and report structuring use established speech and language AI providers under data processing terms. Every provider, what it does and where it processes data is listed on our Security page.
Can my organisation get a DPA, DPIA support or procurement documents?
Yes. We provide a UK GDPR data processing agreement and will share the information your IG lead and clinical safety officer need. Contact us to start.
Are live captions stored?
No. While you speak, audio is streamed to a caption provider in real time and the words are shown on your screen. The captions are not stored.
Billing and credits
How do credits work?
Processing a recording uses credits. New accounts start with free credits, and you can buy more in the app when you need them.
Where can I see prices?
Prices are shown in the app before you buy. They exclude VAT unless stated.
How do I pay?
By card, through Stripe. Card payments are handled by Stripe, and AlloScribe never sees your full card number.
Am I charged for a recording with no speech?
No. A recording with no usable speech is reported as such and is not charged. A retry after a failure is not charged twice either.
Can my organisation buy credits for the team?
Yes. An organisation holds shared credits that its members use, managed alongside seats. For practice and NHS arrangements, email sales@alloscribe.com.
Devices and browsers
Which browsers and devices work?
Recent versions of Chrome, Edge, Safari and Firefox, on a computer or a phone. You need a microphone, and your browser will ask you to allow AlloScribe to use it.
Can I use AlloScribe on my phone?
Yes. The web app works in your phone's browser, with live captions while you record. Recordings, drafts and reports made on your phone are kept on your phone.
Where can I include system sound?
Including system sound, for recording a video consultation, is available in Chrome or Edge on a computer.
Do my reports sync between devices?
No. Reports, drafts and history are stored on the device where you made them, not on our servers. Your account and the templates you create are available wherever you sign in. To use a report on another device, export it or copy it.
What happens if I clear my browser data?
Clearing site data for AlloScribe removes the recordings, drafts and history stored in that browser. Export anything you need to keep first.
Browser extension
What does the browser extension do?
The AlloScribe extension for Chrome lets you dictate into text fields on web pages, so you can use your voice in web-based systems.
Which browsers does the extension support?
Chrome. In other browsers, use the AlloScribe web app and copy or export the report.
Do I still need to check what it types?
Yes. As with everything AlloScribe produces, you are responsible for reading and correcting the text before you save or send it.
EMR agent and IT setup
Does it work with our RIS or EMR?
Reports can be delivered over HL7 v2 or FHIR R4 through an agent installed on your network, or through SMART on FHIR. Anything else can be exported or copied with formatting.
What is the EMR agent?
A Windows desktop application that your organisation installs on its own network. It receives sealed reports from AlloScribe and delivers them to your RIS or EMR.
Which message types does it support?
HL7 v2 (MDM^T02, and ORU^R01 with accession linkage) and FHIR R4 (DocumentReference, Composition and DiagnosticReport). AlloScribe can also be launched from your EMR with SMART on FHIR.
Can AlloScribe read reports sent to our EMR?
No. Each report is sealed on the clinician's device with public-key encryption (an X25519 sealed box) addressed to your agent. Our relay only routes the ciphertext and cannot read it.
Does our IT team need to install anything?
Not for dictation: AlloScribe runs in a recent browser. The EMR agent is only needed if you want reports delivered to your RIS or EMR. For integration questions, email partners@alloscribe.com.
Organisations and teams
Can my team use it together?
Yes. Create an organisation, invite colleagues, and manage seats and shared credits from one place.
Can an organisation admin see members' reports?
No. Reports are stored on each clinician's own device, not on our servers, so they are not shared through the organisation account. The organisation account covers members, seats and credits.
Who is the data controller?
For patient information in dictations, your organisation is the controller and AlloScribe is the processor. If you practise independently, you are the controller. For account and billing data, AlloScribe is the controller.
What do NHS organisations need before deploying?
NHS England's guidance on ambient scribing asks deploying organisations for a DPIA, a DCB0160 clinical risk assessment and evidence from the supplier. We support your IG and clinical safety teams: email sales@alloscribe.com for our documentation, and see our clinical safety page.
Can we see a demonstration?
Yes. Email sales@alloscribe.com and we will arrange a walk-through for your team.
Your account
How do I delete my account?
From your profile in the app. There is a 30-day grace period in case you change your mind, after which your personal data is permanently removed.
How do I sign in?
With your email address and a password. You verify your email address when you create the account.
Can I sign out of other devices?
Yes. Your profile lists the devices signed in to your account, and you can sign any of them out.
